Andy C. - Los Angeles, CA - 08/23/2011
Dear Mr. Pensack: I recently drove out to Simi Valley to purchase a Konus microscope. I had been at your store in January, and was fortunate enough to meet and "learn" from Jeff Wood, your gracious and extremely knowledgeable Sales Manager.
At that time I had just been hired to photograph the content of a science book which will document the work of Dr. Randy Lewis, a molecular biologist who has been a pioneer in the study of spider silk. Though anxious to purchase a scope, I held off. Seven months have passed, and after two shoots at Dr. Lewis' lab facilities I knew I had to pull the trigger. I was thrilled to see that Jeff was at the store this past Saturday, because I knew and felt extremely comfortable that he would provide me with the professional guidance and service I needed. He allowed me to view a sample I had brought along so I could assess magnification, etc. He cordially called several stores until he located the scope I wanted. It arrives tomorrow from San Francisco!
I wanted you to know that I couldn't have been happier with Jeff's customer service and genuine interest. You are fortunate to have him managing your sales department.
Once I master the scope, I'll send along some samples of what I'm up to.
Take good care.